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gTLD Abuse Kontaktmöglichkeiten, English below

Falls Sie einen Missbrauch im Zusammenhang mit einem Domainnamen oder einer Website, die über uns verwaltet werden, melden wollen, kontaktieren Sie uns bitte über nachstehende E-Mail Adresse. Um einen Missbrauch zu melden, senden Sie uns folgende Informationen:
  • Den vollständigen Domainnamen (z.B. example.com)
  • Den Grund der Beschwerde
  • Dokumentarische Beweise (z.B. screen-shot der betrügerischen bzw illegalen Website, verfügbare Log-Dateien, usw.)
  • Vollständiger Name, Postadresse, E-Mail-Adresse und Telefonnummer des Beschwerdeführers.
Unter dieser Rufnummer ist ausschließlich die Meldung von Missbrauchsfällen zu generischen Domainnamen möglich. Unser regulärer Kundensupport ist unter dieser Rufnummer nicht erreichbar. Für den Missbrauch der Abuse-Notfallnummer werden pauschal EUR 200,- zzgl. MwSt. Bearbeitungsgebühr berechnet.
Please contact us in case of gTLD domain name abuse at:

abuse@ledl.net
+43.621520888999

The abuse emergency line is dedicated to report abuse cases relating gTLD domain names. Our regular customer support is not available at this number. A penalty fee of EUR 200 plus VAT will be charged for any other calls made to the abuse emergency number.

Procedures applicable for abuse-reports

All valid abuse-reports are handled and tracked by our issue-tracking-system. Abuse-reports submitted to abuse@ledl.net are validated by one of our team-members. Any submitted report needs to contain at least the following information:
  • The fully qualified domain-name (e.g. example.com)
  • The reason for complaint
  • Documentary evidence (e.g. a screen-shot of a fraudulent website, available log-files, etc.)
  • Full name, postal address, e-mail-address and phone-number of the claimant
Our staff is assigning a unique ticket-number to all valid abuse-reports. Valid reports are handled by our abuse department within 72 hours. Please only submit abuse-reports for gTLD-domain-names managed by Ledl.net GmbH. Note: In accordance with ICANNs terms and conditions for the handling of abuse-reports, all valid abuse-reports submitted to abuse@ledl.net are stored for a period of two years. Abuse reports may be reviewed by ICANN within this period.

Contact Information for investigative authorities - EU 2021/784

Please contact us in case of terrorist content  at:

abuse2021784@ledl.net
+43.621520888999

Procedures applicable for enquiries based on EU 2021/784

All reports are handled and tracked by our issue-tracking-system. Reports submitted to abuse2021784@ledl.net are validated and handled by one of our abuse-team-members. Requests should have a valid digital signature and should include the clerk's contact details.


Domain Support Kontaktmöglichkeiten

Die nachfolgenden Informationen sind in englischer Sprache verfasst, um auch internationalen Kunden eindeutige Informationen zu Support-Kontaktmöglichkeit anbieten zu können. Um Support für Ihren Domainnamen anzufordern, nutzen Sie bitte unsere 24x7 E-Mail Adresse support@chilly.domains. Unser Telefonsupport ist unter +43.720277077 während der Bürozeiten erreichbar.
Please contact us at support@chilly.domains for 24x7 domain name support. Our phone support is available at +43.720277077 during office hours.

Procedures applicable for support-requests

All e-mails sent to support@chilly.domains are handled by our issue-tracking-system. Please provide us with as much information as possible to allow us a fast and satisfiying response to your concern. Our issue-tracking system is automatically assigning a ticket-number to all incoming enquiries. A confirmation is sent per e-mail, once a new ticket has been created. Our support staff is responding within 24 hours. If you're not satisfied with our customer-support, please feel free to escalate your issue to complain@chilly.domains. One of our Senior Supporters will verify your concerns carefully and come back to you with an convenient solution within one working day. Please only submit support-requests for domain-names managed by Ledl.net GmbH. Please query the Registrar responsible for your domain-name at internic.net/whois.html (for gTLD-domain-names) if you're not sure, which ICANN accredited Registrar is managing your domain-name.