FAQ's on the topic: Customer Area

How do I register as a new customer?

Right on the top of our website click on "Register as new customer". Now fill the application form and follow further instructions in your customer area.

I have forgotten the password for the customer area login.

The access data for the login into your customer area was set by yourself during the registration process as new customer. In case you lost your username and/or password you can retrieve this data through the link: „Password forgotten?“.

You can also mail us in case of problems with your login: support@chillydomains.eu

Beware!
The access data must not be confused with the access data to your Control Panel. The login data for your Control Panel was sent to you in an e-mail after the hosting package was set up.

How do I change my user data (address, payment method, etc.)?

Login to your customer area and switch to the tab "Customer". In the sidebar you will find a link "Edit data" with which you can change your customer data.

Where can I take a look at my invoices?

You receive all your invoices to your deposited e-mail address. Additionally, you will find all invoices in your customer area.
Log in to your customer area and choose "Customer" and afterwards "Invoices". You can also download them as PDF-file.

How do I order a domain?

Login into your customer area and open the tab "Order". There you can make a new domain query to check if the wanted domain name is still available for registration. Follow the ordering process to complete the registration of your domain.

Where can I see the the registration period and/or the last day for the termination of my purchases?

To look up for what period of time your purchases are registered and when there is the last day for a termination of this service, you have to login to your customer area. Open the tab "Purchases" to see an overview of all your purchases.

How do I order a hosting package for my domain?

First, login to your customer area.

If you want to register a new domain name and additionally also a hosting package for this new domain, click on the tab "Order" so you can check the availability of the domain. During the ordering process of the new domain, you can also order a hosting package.

If you want to order a hosting package for an already registered domain, you also have to switch to the tab "Order". Now click at the link "order hosting package only" to start the ordering process.