FAQ's on the topic: E-mail

I can not send e-mails

First, check the settings of your e-mail client (e.g. Outlook or Thunderbird).

Use the following settings:
Username: email@yourDomain.tld (the complete e-mail address)
Password: your password (you can set it in the Control Panel module "Email Manager")

Inbox and Outbox Server with SSL-encryption:
IMAP / POP / SMTP: The servernames for in- and outbox are always the name of the server on whom your domain is managed.

You can look up the needed servername either in your customer area or in the Control Panel.
In your customer area switch to the tab "Purchases" and click on your hosting package, there you will find "Access Information".
In the Control Panel start the module "Email Manager" and click on the button "Action >" --> "Mail Client Settings".

SMTP-authentication: activate
SSL: activate

Port for IMAP (incoming server) with SSL: 993
- or -
Port for POP (incoming server) with SSL: 995

Port for SMTP (outgoing server)
with SSL: 465
- or -
with STARTTLS: 587

When you get an error message, send us a mail to support@chilly.domains including the error message and the affected e-mail address.

I can not receive e-mails

First, check the settings of your e-mail client (e.g. Outlook or Thunderbird).

Use the following settings:
Username: email@yourDomain.tld (the complete e-mail address)
Password: your password (you can set it in the Control Panel module "Email Manager")

Inbox and Outbox Server with SSL-encryption:
IMAP / POP / SMTP: The servernames for in- and outbox are always the name of the server on whom your domain is managed.

You can look up the needed servername either in your customer area or in the Control Panel.
In your customer area switch to the tab "Purchases" and click on your hosting package, there you will find "Access Information".
In the Control Panel start the module "Email Manager" and click on the button "Action >" --> "Mail Client Settings".

SMTP-authentication: activate
SSL: activate

Port for IMAP (incoming server) with SSL: 993
- or -
Port for POP (incoming server) with SSL: 995

Port for SMTP (outgoing server)
with SSL: 465
- or -
with STARTTLS: 587

When you get an error message, send us a mail to support@chilly.domains including the error message and the affected e-mail address. When there is only one certain address you can not receive mails from your spam filter is most likely too strict. You can add a so called whitelist entry in the Control Panels e-mail manager. Simply add the address, you wish to receive e-mails in the field.

I have forgotten my e-mail account's password

You can change the e-mail password in the Chillydomains Control Panel module "Email Manager". You can use the shortlink "http://www.yourdomain.tld/cp" ("yourdomain.tld" has to be exchanged with your own domain). In the module click on the button "Action >" next to the respective e-mail address, where you want to change the password. Select "Set Password" and set a new secure password.

I need the username for my e-mail account

The username for your e-mail account is always the complete e-mail address. (e. g. email@yourdomain.tld)

How do I set up an e-mail address in an e-mail client (e.g. Apple Mail, Microsoft Outlook, Thunderbird, etc...)

You will find some step for step manuals for setting up your e-mail address in several e-mail clients below.

To set up your Chillydomains e-mail address in an e-mail client, you have to use to following configurations:

Inbox and Outbox Server with SSL-encryption:
IMAP / POP / SMTP: The servernames for in- and outbox are always the name of the server on whom your domain is managed.

You can look up the needed servername either in your customer area or in the Control Panel.
In your customer area switch to the tab "Purchases" and click on your hosting package, there you will find "Access Information".
In the Control Panel start the module "E-mailmanager" and click on the button "Action >" --> "Mail Client Settings".

SMTP-authentication: activate
SSL: activate

Port for IMAP (incoming server) with SSL: 993
- or -
Port for POP (incoming server) with SSL: 995

Port for SMTP (outgoing server)
with SSL: 465
- or -
with STARTTLS: 587

Insert into the field "Root folder path" the word "INBOX" (captial letters required) in Microsoft Outlook 2013

Set up new e-mail account in Microsoft Outlook 2016 (IMAP)

Below you will find a step by step manual for setting up a new IMAP e-mail account in "Microsoft Outlook 2016".

---

Step 1

First of all start the application "Microsoft Outlook 2016".

Note:
If the e-mail address you want to set up was newly created, we recommend to login into the webmail of your Chillydomains Control Panel before you start the setup. This way all the needed directories for example sent messages, deleted messages or drafts are created.

Start the webmail
You can start your preffered webmail with the alias /up (e.g. yourdomain.tld/up). This way you will get redirected directly to your webmail application which was set in the Control Panel. You can also start your webmail with the Control Panel module "Webmail" or directly with the login at our website.

---

Step 2

Click at "File" in the upper left corner to open the "Account Information".

---

Step 3

Now select "Add Account" to start the setup of your e-mail address.

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Step 4

You have now started the assistant for setting up a new e-mail account.

Please enter your e-mail address.

Afterwards click on "Advanced options" and tick the box "Let me set up my account manually".

To continue click "Connect".

---

Step 5

Now choose the account type "IMAP".

---

Step 6

Please set the following settings for your incoming and outgoing mailserver. If you have set the correct informations, continue with "Next".

1. Incoming mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 993
   Encryption method: SSL/TLS


2. Outgoing mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 587 with the encryption method: STARTTLS
   or
   Port: 465 with the encryption method: SSL

---

Step 7

In this step you have to enter the password of your e-mail account. This password was set in the Control Panel module "Email Manager" when the account was created.

Click on "Connect" to proceed with the setup.

---

Step 8

You have successfully set up an e-mail account in "Microsoft Outlook 2016".

Click "OK" to close the setup assistant.

Note:
To ensure all IMAP directories are detected and displayed correctly you need to follow the next few steps of this manual.

---

Step 9

After your e-mail account was set up with the configuration assistant, some final settings need to be done.

Once again click on "File" in the upper left corner.

Then open the "Account Settings".

---

Step 10

Now select your newly configurated e-mail address and click on "Change...".

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Step 11

Click now on "More Settings ..." and after that switch to the tab "Advanced"

Type "INBOX" (capital letters are required) into the field "Root folder path".

Save your changes with "OK".

---

Step 12

Finally click on "Next >" to test your current settings.

If all tests are successfull, you can close the setup with the button "Finish".

Set up new e-mail account in Microsoft Outlook 2016 (POP3)

This is a detailed description of how to set up a new POP3 e-mail account in "Microsoft Outlook 2016".

---

Step 1

First of all start the application "Microsoft Outlook 2016".

Click at "File" in the upper left corner to open the "Account Information".

---

Step 2

Now select "Add Account" to start the setup of your e-mail address.

---

Step 3

You have now started the configuration assistant for setting up a new e-mail account.

Please enter your e-mail address.

Afterwards click on "Advanced options" and tick the box "Let me set up my account manually".

To continue click "Connect".

---

Step 4

Select the account type "POP".

---

Step 5

Please configure the following settings for your incoming and outgoing mailserver. If you have set the correct informations, continue with the button "Next".

1. Incoming mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 995
   Encryption method: SSL/TLS


2. Outgoing mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 587 with the encryption method: STARTTLS
   or
   Port: 465 with the encryption method: SSL

---

Step 6

Now type in the password which was set for your e-mail address in the Control Panel module "Email Manager".

Finish the setup by clicking "Connect".

---

Step 7

Your account was successfully set up in "Microsoft Outlook 2016", select "OK" to close the configuration assistant.

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Set up new e-mail account in K-9 mail for Android (IMAP)

Step 1

If you have not installed the "K-9" mail client for Android yet, you can scan the QR-code above or you follow this link to download it for free from the Google Play^TM Store.

If the "K-9" mail client is installed, please start up the application to beginn the configuration of your e-mail address.

---

Step 2

This "Welcome" message shows you some features of the "K-9" mail client regarding the administration of your e-mail address.

Click on "Next" to start the setup.

---

Step 3

Please enter the login information of your e-mail account which was set in the Chillydomains Control Panel.

Please type your e-mail address into the first field and the associated password of this e-mail account into the second field.

Afterwards open the "Manual setup".

---

Step 4

Select now the account type "IMAP".

---

Step 5

Please configure the following settings for your incoming mailserver. If you have set the correct informations, continue with the button "Next".

Incoming server settings
IMAP server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
Port: 993
Encryption method ("Security"): SSL/TLS

Make sure your e-mail address and password is typed in as well as the "Authentication" is set to "Normal password".

---

Step 6

Please set the following settings for your outgoing mailserver. If you have set the correct informations, continue with the button "Next".

Outgoing server settings
SMTP server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
Port: 587 with the encryption method ("Security"): STARTTLS
or
Port: 465 with the encryption method ("Security"): SSL

---

Step 7

These settings are a suggestion for your e-mail address but they may be changed if you want to.

"Enable push mail for this account" - when this is activated your e-mails will be synchronized automatically without any manual process.
"Number of messages to display" - this option regulates the amount of messages which are shown in your inbox.
"Notify me when mail arrives" - You will receive a notification to your smartphone if a new message arrives.
"Notify me while mail is being checked" - You will receive a notification when messages get synchronized.

If you checked these settings, continue with "Next".

---

Step 9

You are now able to set an account name as well as your own name for this e-mail address (both settings are optional)

When this is done, click on "Finish" to close the setup assistant.

---

Step 10

The configuration of your e-mail account is now completed.

Set up new e-mail account in K-9 mail for Android (POP3)

Step 1

If you have not installed the "K-9" mail client for Android yet, you can scan the QR-code above or you follow this link to download it for free from the Google Play^TM Store.

If the "K-9" mail client is installed, please start up the application to beginn the configuration of your e-mail address.

---

Step 2

This "Welcome" message shows you some features of the "K-9" mail client regarding the administration of your e-mail address.

Click on "Next" to start the setup.

---

Step 3

Please enter the login information of your e-mail account which was set in the Chillydomains Control Panel.

Please type your e-mail address into the first field and the associated password of this e-mail account into the second field.

Afterwards open the "Manual setup".

---

Step 4

In this step select the account type "POP3".

---

Step 5

Please configure the following settings for your incoming mailserver. If you have set the correct informations, continue with the button "Next".

Incoming server settings
POP3 server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
Port: 995
Encryption method (Security): SSL/TLS

Make sure your e-mail address and password is typed in as well as the Authentication is set to "Normal password".

---

Step 6

Set the following settings for your outgoing mailserver. If you have set the correct informations, continue with the button "Next".

Outgoing server settings
SMTP server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
Port: 587 with the encryption method ("Security"): STARTTLS
or
Port: 465 with the encryption method ("Security"): SSL

Make sure your e-mail address and password is typed in as well as the Authentication is set to "Normal password".

---

Step 7

These settings are a suggestion for your e-mail address but they may be changed if you want to.

"Folder poll frequency" - with this option you can set how often your e-mails will be polled automatically without any manual process.
"Number of messages to display" - this option regulates the amount of messages which are shown in your inbox.
"Notify me when mail arrives" - You will receive a notification to your smartphone if a new message arrives.
"Notify me while mail is being checked" - You will receive a notification when messages get synchronized.

If you checked these settings, continue with "Next".

---

Step 8

You are now able to set an account name as well as your own name for this e-mail address (both settings are optional)

When this is done, click on "Finish" to close the setup assistant.

---

Step 9

The setup of your e-mail account is now complete.

Set up new e-mail account in Apple Mail

Below you will find a detailed step by step manual of how to set up your e-mail account with "Apple Mail".

---

Step 1

First open up the application "Apple Mail" and start the setup for a new e-mail account.

Select "Other Mail-Account..." then click the button "Continue".

---

Step 2

Please enter your namem the full e-ail address as well as the associated password which was set in the Control Panel module "Email Manager" for this e-mail account.

If this is done, please click on "Sign In".

---

Step 3

Now you can choose the wanted "Account Type" (IMAP or POP).

Please enter the SSL-encrypted servername of your hosting package into the field "Incoming Mail Server" (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings").

At "Outgoing Mail Server" also type in the SSL-encrypted servername which can be found in your Control Panel as mentioned above.

Afterwards click the button "Sign In" to continue with the setup.

---

Step 4

Here you can select the apps you want to use with this e-mail account.

Click on "Done" to finish the configuration of your e-mail address and close the configuration assistant.

---

Step 5

The setup is now complete.

Set up new e-mail account with an Apple iPhone

Below you will find the step by step manual of how to set up a new e-mail account in the default mail client for "Apple iPhone".

---

Step 1

First open up the "Settings" of your "Apple iPhone".

Then scroll down till you see "Accounts & Passwords" and tap on it.

---

Step 2

Now tap on "Add Account" to start the configuration assistant.

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Step 3

Select "Other" in this window.

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Step 4

Next select "Add Mail Account".

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Step 5

In this window you can type in your name, your e-mail address as well as the associated password of this e-mail address which was set in the Control Panel module "Email Manager".
You have also the possibility to instert a description for your account.

Tap on "Next" in the upper right corner to continue.

---

Step 6

Your account information is now getting checked.

---

Step 7

Now please select the wanted account type "IMAP" or "POP".

---

Step 8

Scroll down a bit, so you can insert the information for the "Incoming Mail Server".

Type the SSL-encrypted servername into the field "Host Name". This is the name of the server on whom your domain is managed.

Note:
You can look up the needed servername either in your customer area or in the Control Panel.
In your customer area switch to the tab "Purchases" and click on your hosting package, there you will find "Access Information".
In the Control Panel start the module "E-mailmanager" and click on the button "Action >" --> "Mail Client Settings".

The "Username" is your complete e-mail address (e.g. mail@yourdomain.tld) and the associated password which was set in the Control Panel.

---

Step 9

Next you need to type in the data for the "Outgoing Mail Server".

The "Host Name" is the SSL-encrypted servername of your domain. This is the name of the server on whom your domain is managed.

Note:
You can look up the needed servername either in your customer area or in the Control Panel.
In your customer area switch to the tab "Purchases" and click on your hosting package, there you will find "Access Information".
In the Control Panel start the module "E-mailmanager" and click on the button "Action >" --> "Mail Client Settings".

Type in your full e-mail address as the "Username" as well as the associated password which was set in the Control Panel.

Double check your settings and continue with "Next" in the upper right corner.

---

Step 10

Your configuration will be checked.

---

Step 11

In this step you can choose which apps can be used with your account.

Tap on "Save" to close the setup assistant.

---

Step 10

Your new e-mail address has been set up and can now be used.

Set up new e-mail acount in Microsoft Outlook 2013 (IMAP)

This is an detailed step by step manual of how to set up your IMAP e-mail account in "Microsoft Outlook 2013".

---

Step 1

First start the application "Microsoft Outlook 2013".

Note:
If the e-mail address you want to set up was newly created, we recommend to login into the webmail of your Chillydomains Control Panel before you start the setup. This way all the needed directories for example sent messages, deleted messages or drafts are created.

Start the webmail
You can start your preffered webmail with the alias /up (e.g. yourdomain.tld/up). This way you will get redirected directly to your webmail application which was set in the Control Panel. You can also start your webmail with the Control Panel module "Webmail" or directly with the login at our website.

---

Step 2

Click at "File" in the upper left corner to open the "Account Information".

---

Step 3

Now select "Add Account" to start the setup of your new e-mail address.

---

Step 4

Select now the option "Manual setup or additional server types" and continue with "Next >".

---

Step 5

Select the account type "POP or IMAP".

Click on "Next >" to continue the setup.

---

Step 6

You can now enter the "User", "Server" and the "Logon Information".

Type in your name and your e-mail address below the "User Information".

At "Server Information" choose the wanted "Account Type" (IMAP or POP3).
The "Incoming and Outgoing mail server (SMTP)" is always the SSL-encrypted servername of your hosting package (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings").

The "Logon Information" is your full e-mail address as the "User Name" as well as the associated password for this e-mail account which was set in the Control Panel module "Email Manager".

You can tick the box at "Remember password".

The "Secure Password Authentication (SPA)" should NOT be activated.

Check your entered settings and click on "More Settings ...".

---

Step 7

Switch to the tab "Outgoing Server" and tick the two boxes "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server".

After that switch to the tab "Advanced".

---

Step 8

In the tab "Advanced" you have to configure the following settings:

1. Incoming server (IMAP)
   Port: 993
   Encryption method: SSL


2. Outgoing server (SMTP)
   Port: 587 with the encryption method: STARTTLS
   or
   Port: 465 with the encryption method: SSL

Last you need to type "INBOX" (capital letters are required) into the field "Root folder path".

Check your settings and save them by clicking "OK".

---

Step 9

After you have clicked the "Next >" button, Outlook will test your current settings.

If all tests are successfull you can close this window with "Close".

---

Step 10

Your setup is now complete. Click on "Finish" to close the configuration assistant.

Set up new e-mail account in Microsoft Outlook 2013 (POP3)

Below you find a step by step manual of how to set up your POP3 e-mail account in "Microsoft Outlook 2013".

---

Step 1

Open up "Microsoft Outlook 2013" and click on "File" in the upper left corner to start the configuration.

---

Step 2

Select "Add Account".

---

Step 3

Now select "Manual setup or additional server types" and click on "Next >" to continue.

---

Step 4

In this step you need to select "POP or IMAP".

With "Next >" you can go on with the configuration.

---

Step 5

Now type in your name and your e-mail address" at the point "User Information".

At "Server Information" choose the wanted "Account Type" (IMAP or POP3).
The "Incoming and Outgoing mail server (SMTP)" is always the SSL-encrypted servername of your hosting package (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings").

The "Logon Information" is your full e-mail address as the "User Name" as well as the associated password for this e-mail account which was set in the Control Panel module "Email Manager".

You can tick the box "Remember password".

The "Secure Password Authentication (SPA)" should NOT be activated.

Check your entered settings and click on "More Settings ...".

---

Step 6

Switch to the tab "Outgoing Server" and tick the box at "My outgoing server (SMTP) requires authentication" and make sure "Use same settings as my incoming mail server" is ticked as well.

---

Step 7

Now switch to the tab "Advanced".

In this step you have to set the ports and the correct encryption type for your incoming and ougoing mail server.

1. Incoming mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 995
   Encryption method: SSL


2. Outgoing mail
   Server: SSL-encrypted servername (You will find the servername in your Control Panel module "Email Manager" with the button "Action >" --> "Mail Client Settings")
   Port: 587 with the encryption method: STARTTLS
   or
   Port: 465 with the encryption method: SSL

You can save and close these advanced settings with the button "OK".

---

Step 8

You are nearly done with your configuration. Click on "Next >" to continue.

---

Step 9

Your account settings are now beeing tested.

If all tests are successfull you can close this window by clicking "Close".

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Step 10

The setup of your e-mail account is now completed. You can now either "Add another account.." or close the setup assistan with the button "Finish".