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Backup recovery and other services 🤝

Assistance services such as backup recovery, e-mail setup, website transfer

Table of contents

Backup recovery

We create daily backups of your website data, databases and e-mails. These are available for the past 7 days and can be restored for you if needed.

Restore all data or individual files of your hosting package.

Data backups are available for the past 7 days.

Required time and directory name can be specified when ordering. If nothing is specified, the restore applies to the entire www directory.

 
Price: 29.75 incl. 19% VAT.
 
 

Restoring a database of your hosting package.

Database backups are available for the past 7 days.

When ordering, the required time and the name of the database to be restored can be specified.

 
Price: 29.75 incl. 19% VAT.
 
 
 
 

Restore messages from an email account of your hosting package.

Email backups are available for the past 7 days (if they were not retrieved and deleted via POP3).

When ordering, you can specify the desired time and the account name.

 
Price: 29.75 incl. 19% VAT.
 
 

Email & CMS Setup

If you need help setting up an email account on your PC, laptop, cell phone or tablet, we will be happy to assist you. If you need help with the installation and basic configuration of a CMS (Content Management System) like WordPress, this is also no problem with our assistance packages.

We can help you set up an email account on various devices and email clients such as:

  • Outlook
  • Windows Mail
  • Apple Mail
  • Apple iPhone
  • K-9 Mail for Android
  • Mozilla Thunderbird
  • And more.

Simply enter your phone number and the desired callback time when ordering.

Price: 14.88 incl. 19% VAT.

 
 
 

We support you with the installation and basic configuration of the following CMS systems:

  • Joomla
  • Drupal
  • Typo3
  • GetSimple
  • Joomla!

Simply enter your phone number and the desired callback time when ordering.

Price: 29.75 incl. 19% VAT.

 
 

Website & Email Move

We will gladly take care of moving your website(s) and email accounts to chilly.domains upon request. No matter if HTML website, CMS system, blog, online store or your email accounts. Every time you move your data, a free virus scan of your website for malware is performed.

To transfer your website to the hosting package at chilly.domains we need the FTP access data to the old hosting package as well as access to the database (for example phpMyAdmin or SSH access). For transferring an e-mail address we need the access data and the server names. When transferring an e-mail address, it is also important to note that IMAP access must be available.

Transfer of data, database, adjustment of configuration file(s), virus scan and final test.

Price: 208.25 incl. 19% VAT.

Data transmission including virus scan.

Price: 59.50 incl. 19% VAT.

Transfer of data, database, adjustment of configuration file(s), virus scan and final test.

Price: 297.50 incl. 19% VAT.

Transferring messages from an email account to our servers. Please note that IMAP access must be available.

Price: 14.88 incl. 19% VAT.