Data recovery and transfer help
Backup restoration: Besides user-defined backups, there is always the possibility to restore backups from our backup pool. If an update or change on your website has gone wrong, we can restore an earlier state of your site. Our backups are created daily and are stored for a minimum of seven days.
When ordering a restoration please let us know when the problem occurred and which data you need exactly.
Setup assistance: If you need assistance setting up your email account on your PC, notebook, tablet or smartphone we are happy to help you. Installing new software for the first time can be difficult. For a small fee we set up your webspace and install the software (Wordpress, Typo3, Joomla) you would like to use with all the necessary configurations for the basic installation.
Please also check our free support FAQ section, where you already find important information regarding email setup and hosting.
The required backup or setup package can be ordered in your customer area:
Data backups are available for the last 7 days.
Required information:
date, time and the directory that needs to be recovered. If no directory is mentioned in the order, the /www/-directory will be restored.
Database backups are available for the last 7 days.
Please provide us with the date and name of the database during your order.
Email backups are available for the last 7 days.
Please provide us with the date and name of the email account.
- Outlook
- Windows Mail
- Apple Mail
- Apple iPhone
- K-9 Mail for Android
- Mozilla Thunderbird
You can choose when our support should call you back**.
- Joomla
- Drupal
- Typo3
- GetSimple
- Contao!
You can choose when our support should call you back**.
All prices including 20% VAT
** Possible times for our call back service:
Monday to Thursday from 8:00-11:00, 11:00-14:00 or 14:00-17:00 (CET)
Friday from 8:00-11:00, 11:00-14:00 or 14:00-15:30 (CET)
Moving your existing website to chilly.domains:
If you want to change your hosting provider without losing your existing website and email messages we can assist you with the transfer. We offer the transfer of HTML websites, CMS systems, blogs, ecommerce shops and email accounts. With each transfer we also check your website for malware and suspicious code.
In order to transfer the files we require the login credentials for FTP, your current webhosting package as well as the access information of the database. For email accounts we need the server name, username and password. The transfer of email accounts is only possible with IMAP access.
All prices including 20% VAT
