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gTLD domain name abuse contact information
Please contact us in case of gTLD domain name abuse
Procedures applicable for abuse-reports
All valid abuse-reports are handled and tracked by our issue-tracking-system. Abuse-reports submitted to firstname.lastname@example.org are validated by one of our team-members. Any submitted report needs to contain at least the following information:
- The fully qualified domain-name (e.g. example.com)
- The reason for complaint
- Documentary evidence (e.g. a screen-shot of a fraudulent website, available log-files, etc.)
- Full name, postal address, e-mail-address and phone-number of the claimant
Our staff is assigning a unique ticket-number to all valid abuse-reports. Valid reports are handled by our abuse department within 72 hours. Please only submit abuse-reports for gTLD-domain-names managed by Ledl.net GmbH. Note: In accordance with ICANNs terms and conditions for the handling of abuse-reports, all valid abuse-reports submitted to email@example.com are stored for a period of two years. Abuse reports may be reviewed by ICANN within this period.
Please contact us at firstname.lastname@example.org
for 24x7 domain name support
. Our phone support is available at +43.720277077 during office hours.
Procedures applicable for support-requests
All e-mails sent to email@example.com
are handled by our issue-tracking-system. Please provide us with as much information as possible to allow us a fast and satisfiying response to your concern.
Our issue-tracking system is automatically assigning a ticket-number to all incoming enquiries. A confirmation is sent per e-mail, once a new ticket has been created. Our support staff is responding within 24 hours.
If you're not satisfied with our customer-support, please feel free to escalate your issue to firstname.lastname@example.org
. One of our Senior Supporters will verify your concerns carefully and come back to you with an convenient solution within one working day.
Please only submit support-requests for domain-names managed by Ledl.net GmbH. Please query the Registrar responsible for your domain-name at internic.net/whois.html
(for gTLD-domain-names) if you're not sure, which ICANN accredited Registrar is managing your domain-name.