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gTLD domain name abuse contact information

Please contact us in case of gTLD domain name abuse at:

abuse@ledl.net
+43.621520888999

The abuse emergency line is dedicated to report abuse cases relating gTLD domain names. Our regular customer support is not available at this number. A penalty fee of EUR 200 plus VAT will be charged for any other calls made to the abuse emergency number.

Procedures applicable for abuse-reports

All valid abuse-reports are handled and tracked by our issue-tracking-system. Abuse-reports submitted to abuse@ledl.net are validated by one of our team-members. Any submitted report needs to contain at least the following information:
  • The fully qualified domain-name (e.g. example.com)
  • The reason for complaint
  • Documentary evidence (e.g. a screen-shot of a fraudulent website, available log-files, etc.)
  • Full name, postal address, e-mail-address and phone-number of the claimant
Our staff is assigning a unique ticket-number to all valid abuse-reports. Valid reports are handled by our abuse department within 72 hours. Please only submit abuse-reports for gTLD-domain-names managed by Ledl.net GmbH. Note: In accordance with ICANNs terms and conditions for the handling of abuse-reports, all valid abuse-reports submitted to abuse@ledl.net are stored for a period of two years. Abuse reports may be reviewed by ICANN within this period.
Please contact us at support@chilly.domains for 24x7 domain name support. Our phone support is available at +43.720277077 during office hours.

Procedures applicable for support-requests

All e-mails sent to support@chilly.domains are handled by our issue-tracking-system. Please provide us with as much information as possible to allow us a fast and satisfiying response to your concern. Our issue-tracking system is automatically assigning a ticket-number to all incoming enquiries. A confirmation is sent per e-mail, once a new ticket has been created. Our support staff is responding within 24 hours. If you're not satisfied with our customer-support, please feel free to escalate your issue to complain@chilly.domains. One of our Senior Supporters will verify your concerns carefully and come back to you with an convenient solution within one working day. Please only submit support-requests for domain-names managed by Ledl.net GmbH. Please query the Registrar responsible for your domain-name at internic.net/whois.html (for gTLD-domain-names) if you're not sure, which ICANN accredited Registrar is managing your domain-name.

 


Contact Information for investigative authorities - EU 2021/784

Please contact us in case of terrorist content  at:

abuse2021784@ledl.net
+43.621520888999

Procedures applicable for enquiries based on EU 2021/784

All reports are handled and tracked by our issue-tracking-system. Reports submitted to abuse2021784@ledl.net are validated and handled by one of our abuse-team-members. Requests should have a valid digital signature and should include the clerk's contact details.