Privacy policy

As a service provider in information technology, the protection of information and data, as well as the privacy of our visitors and customers has always been particularly important to us.
We did not and do not generally pass on customer data to third parties for advertising purposes.
Everything you need to know about recording and handling data can be found in detail in the following points of our privacy policy.

Collection of personal data during customer registration

If you decide to use our services, the following data will be collected and processed as part of the customer registration or subsequent order of services:
First name, surname, academic degree, residential address, date of birth, company, e-mail address, telephone and fax number, other contact information, technical data transmitted by the customer (e.g.: name server names), creditworthiness, information about the nature and content of the contractual relationship, payment modalities, as well as incoming payments to evidence the contractual relationship.

In accordance with the principle of data avoidance and data economy, only the information required for the provision of the service and its billing is collected and stored for the period required in accordance with legal requirements.

The data you provide is required for the performance of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. Data is only transferred to service providers if this is necessary for the fulfillment of the contract. This is the case, for example, when processing your payment (data transfer to the payment service provider) for the purpose of debiting the purchase price or to our tax representation for the fulfillment of our tax obligations.

If a purchase transaction is not completed, the data stored by us will be deleted. The deletion of your customer account can also be requested in writing at any time. We will comply with such a request promptly. Please note that deletion is only possible when you no longer use services. Depending on the type of services obtained from you during our business relationship, it may be necessary to store your customer information for a certain period of time beyond the contractual relationship. This is due to legal requirements:
In the event of the conclusion of a contract and the associated invoicing, all data from the contractual relationship shall be stored until the expiry of the retention period under tax law in accordance with the Federal Fiscal Code (seven years). The data processing is based on the legal provisions of §96 (3) TKG and Art. 6 (1) lit. a (consent) and/or Art. 6 (1) lit. b (necessary for the performance of the contract) of the EU GDPR.

Data transfer for contract fulfillment

We use the data you provide to fulfill and process your order.

If you choose to pay for services by credit card, the relevant payment data will be passed on to our payment service provider Wirecard Central Eastern Europe GmbH for technical processing. The information transmitted in this process does not include personal data. Only information required for payment processing (card number, expiration date and invoice amount) is transmitted. In accordance with the guidelines of the credit card companies, we are obliged in the event of a complaint (e.g. in the event of an objection to a booking or a chargeback order) to hand over information (master data, order data and payment data) to the requesting credit card company (acquirer) in order to clarify the facts. This information is transmitted in accordance with the principle of data economy. As banks, the acquirers card complete Service Bank AG and American Express Austria Bank GmbH are subject to the strict requirements of banking secrecy and therefore record and process transmitted data with appropriate care. For more information, please refer to the privacy statements of the designated companies.

If you choose to pay via PayPal, the relevant payment data will be transferred to PayPal, Inc. for the purpose of processing your payment. passed on. Only information required for payment processing (PayPal ID, expiration date and invoice amount) is transmitted. According to the PayPal guidelines, in the event of a complaint (e.g. in the event of an objection to a payment or a chargeback order or a complaint to PayPal), we are obliged to hand over information (master data, order data and payment data) to PayPal, Inc. for clarification of the facts. obligated. Information about the handling of your data by PayPal, Inc. can be found in the privacy policy of this service provider.

If you choose to pay by Sofortüberweisung, the relevant payment data will be passed on to SOFORT GmbH for the processing of your payment. Only information required for payment processing by SOFORT GmbH will be transferred from us to SOFORT GmbH. For more information on the collection and handling of your data by SOFORT GmbH, please refer to the privacy policy of this service provider.

If you commission us with the registration of domain names, the contact data to be collected for this purpose (based on the registration guidelines applicable to the respective domain extension according to Annex 1 of our General Terms and Conditions) will be transmitted to the responsible registrar database operator. The respective privacy policies can be found in the privacy statements of the registrar databases named in Appendix 1. These may be in English for international domain names. The registration regulations of international domains provide for a delayed deletion of customer data. If you decide to register such international (also called generic) domain names, we are obliged to keep your customer data as evidence for one year beyond the contractual relationship. For more information on delayed data deletion due to certain domain registrations, please refer to Appendix 1 of our Terms and Conditions.

Required Data Sharing (ICANN Privacy Policy Model)
If the customer registers a domain name, he agrees that the data transmitted by the customer to ISP for purposes of registration and maintenance of the domain name and according to the regulations of ICANN (Internet Corporation for Assigned Names and Numbers) are passed on by ISP to third parties, for example to the central registries (domain registries) of the respective gTLDs(generic Top Level Domains) or ccTLDs (country code Top Level Domains), to operators and users of the central Internet Whois databases responsible for your domain name, to the Internet Corporation for Assigned Names and Numbers (ICANN) as technical coordinating body for the Internet, to providers, other interested parties via Whois queries on ISP’s websites, “whois” service providers as well as registrars appointed by ICANN as a substitute, if applicable. Information provided by the client to ISP in connection with domain name issues may be shared with ISP staff and consultants and – upon request – with ICANN.

With the entry into force of the EU GDPR, the operators of the aforementioned Whois databases are subject to these strict data protection guidelines. Public access to the complete domain contact data is therefore no longer possible. The data transfer and storage remains unchanged necessary for the fulfillment of the contract.

Trusted Shops® Seal of Approval

In order to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops services (buyer protection) for buyers after an order, the Trusted Shops trust badge is integrated on this website.

This serves to protect our legitimate interests in marketing our offer, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 (1) p. 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is retrieved from the servers of Trusted Shops GmbH, their web server automatically stores a so-called server log file, which contains, for example, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site.

Further personal data is only transferred to Trusted Shops if you consent to this, decide to use Trusted Shops products after completing an order, or have already registered to use them. In this case, the contractual agreement between you and Trusted Shops applies.

Trusted Shops® Buyer Protection

In order to enable our end customers to use the Trusted Shops® buyer protection and the Trusted Shops® rating program, information about orders is transmitted to TRUSTED SHOPS GmbH. In addition to the order number and the customer’s e-mail address, the total amount and the payment method of each order are passed on. Information on data handling can be found in the privacy policy of TRUSTED SHOPS GmbH.

Newsletter information

Interested parties and customers can receive our monthly newsletter upon request. The newsletter is sent in the form of an HTML message.
The privacy of our newsletter subscribers is very important to us. Newsletter messages in HTML format therefore contain neither tracking codes nor other features (e.g. user-specific images) that allow the recipient to be identified during a subsequent visit to our online offerings.
If you have decided to regularly receive our information letters by e-mail (newsletter), you can also revoke this consent at any time.
If you no longer wish to receive our newsletter, you can unsubscribe in your customer area under the menu item “Edit customer data”.
You are also welcome to inform us of your wish to no longer receive newsletters via the contact options described in our imprint.
As you can see from the data use summaries for our contact forms, the use of contact forms and pre-order options does not constitute consent to receive our newsletter. We will only use this data to provide you with the assistance you have requested or to provide you with the domain name and service information you have requested.

Data use for postal advertising

We reserve the right to send our customers promotional information by mail on an ad hoc basis (e.g. when new domain extensions are introduced). Based on many positive responses to such mailings, we know that for many this is a welcome stimulus for marketing ideas and actions. If you do not wish to receive information by mail, please feel free to let us know. As a customer, you are entitled to a proper invoice, which we will gladly send to you by mail upon individual request. Our invoices may be accompanied by promotional information and information about news of existing services. If you do not wish to receive such information, please feel free to let us know.

Cookies use

Cookies enable website operators to provide interactive functions, but also to uniquely identify users. When you visit our online offer, a cookie of the web analytics software Matomo is set on your device. This allows us to evaluate visitor flows and improve our still young online offering If you use interactive functions (e.g. the domain whois query, our contact forms, our feedback form or one of the registration options), another cookie is stored on your device to process your request. Session information is stored in this cookie. You will be informed about the cookie storage when using such functions. This cookie information is automatically deleted at the end of the browser session (i.e. usually when you close or restart your browser). Likewise, we store a cookie on your device when you log in to the password-protected customer area to manage your services. This is technically necessary to ensure the authorization of your accesses comfortably for the duration of your visit in the customer area. The saved cookies store the session information and the user interface language you have chosen. This cookie information is automatically deleted at the end of the browser session (i.e. usually when you close or restart your browser). When visiting our publicly accessible website and customer area, you will be made aware of the storage of these cookies. If you take note of this cookie notice, another cookie will be stored on your device for this purpose, so that you will no longer be shown this notice in the future and will not have to confirm it again. In the settings of your browser you have the possibility to configure the handling of cookies. Thus, it is usually possible to delete all cookies at the end of the browser session. For more information about cookie settings, refer to your browser’s manual, documentation, or online help.


In order to improve our website and offers, we perform web analytics tests. For the tests, we use the open source software Matomo, which differs significantly from the common web analysis systems. Matomo is operated exclusively on our servers. Privacy-friendly anonymized personal data of our visitors is only stored on our own systems. The data will not be passed on to third parties. It is not possible to identify an individual user on the basis of the data collected. To ensure the anonymity of our visitors, we use IP anonymization. For these reasons, tracking is also possible without the active consent of the user.

Matomo uses cookies. This collects the following data: anonymized IP address, referrer URL, operating system, browser type/version, and date and time of the server request. The collected data is used to detect and correct errors, to optimize the user-friendliness of our website and as a basis for the further development of our online offers. We do not profile our visitors. By not using analysis service providers, we ensure that visiting our website does not lead to unwanted profiling by third parties.

Our presence on social media such as Facebook

Our presence on social networks serves to improve active communication with our customers and prospects. We thus also provide information about our services and ongoing promotional offers on these social platforms.
When visiting these online presences, your data may be automatically collected and stored for market research and advertising purposes. Collected data is pseudonymized and processed in so-called usage profiles. These profiles can be used, for example, to serve ads inside and outside the platforms you visit that are more likely to match your interests than regular ads. Cookies are usually used on your device for this purpose. An identifier is stored in these cookies, which enables an evaluation of visitor behavior and user interests. This serves according to Art. 6 par. 1 lit. f. DSGVO to protect our legitimate interests in an optimized presentation of our offer and effective communication with our customers and interested parties, which prevail in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent (agreement) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 para. 1 lit. a GDPR. Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision of the European Commission. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights and settings options in this regard to protect your privacy, such as opt-out options, please refer to the privacy notices of the providers linked below. If you still need help in this regard, please feel free to contact us.

The data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO, which you can view here:
Possibility of objection (opt-out):

Your rights and contact options for questions regarding the privacy policy

As a person affected by data processing, you are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection in accordance with the EU Data Protection Regulation. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated in some way, you can complain to the competent supervisory authority. In Austria, this is the data protection authority.

We are happy to answer any questions you may have about our privacy policy. Questions regarding data protection in our online offers and services can be directed to our data protection coordinator (Franz Reischenböck) or our deputy data protection coordinator (Fabian Ledl). All possibilities to contact us can be found in the imprint. We look forward to hearing from you!