FAQ's on the topic: Domains

How do I choose a good name for my domain?

The internet address should have an easy name to remember. It would be an advantage if the viewer can create a link between the address and the content of the page. Useful are names of firms, persons, general terms and/or word combinations. Although there are some rules to take care of, if you want to avoid juristic problems.
The right name for your domain can also have a major impact on your ranking on search engines (google, yahoo etc.)

Don´t take: foreign firm or label names, names of public or famous persons, headlines from the media, city names, terms of public facilities, literal errors, etc.
You can search through our domain price list, to check if your desired domain name is still available for registration.

How do I change the DNS settings of my domain?

To change your DNS settings you have to sign in to the customer area on the top right. In the menu choose "Purchases" --> "Nameserverservices". There is an overview of your nameserver-services where you can add or edit entries.

How to cancel a product of Chillydomains?

You can cancel your services online in your customer area.
Navigate to "Purchases", choose the service you wish to cancel and follow the instructions after you click on "terminate".
You can also cancel your services with our cancellation form. Please send us the form, signed by the domain owner, via Fax to 06215 / 20889 or scanned via e-mail to support@chilly.domains.

How do I set up a forwarding?

Sign in to the customer area on the top right. In the menu choose "Hosting" --> "Forwarding".
Here is an overview with all available forwardings of your domain. You can order a normal, frame or e-mail forwarding for your domain. Just follow the ordering procedure in the customer area.

How do I change the ownership of my domain?

You have to login to your customer area and switch to the tab "Purchases". There you can click on your domain and select "edit domain data" in the side menu to change the owner of this domain. Depending on the domain ending the most owner changes need an online confirmation (e-mail to new and old owners) or a confirmation by form.

How to transfer a domain to chilly.domains?

Please initiate the transfer in your customer area, you will automatically receive an email with further instructions.
With the different domain endings there are different processes for a transfer. For the following TLD (Top Level Domain) endings you will find the procedures here:
Domain transfer information for .at, .de, .com, .net, .info and many more!

How to request an AuthInfo Code at chilly.domains?

You can request your AuthInfo Code online in your customer area.
Navigate to "Purchases", choose the domain you wish to request the AuthInfo Code and click on "Authorisation Code" in the sidebar.